Al-Hamd Quran Academy

Customer Care Policy

At https://alhamdquranacademy.com/, we are committed to providing high-quality Islamic education while ensuring that every student receives the best possible support. Our student-first approach guarantees a smooth, personalized, and result-driven learning experience.

1. Our Commitment

We strive to create a supportive and responsive environment where students can focus on their learning goals while we take care of everything else — from technical assistance to personalized educational solutions.


2. Service Standards

Quality Assurance

  • Highly qualified and certified Islamic instructors

  • A structured, well-organized curriculum designed for effective learning

  • Regular quality evaluations to maintain teaching standards

  • Customized learning plans based on individual student needs

Student Support 🤝

We are always available to assist you with:

  • 24/7 technical support for smooth class operations

  • A multilingual support team to help diverse students

  • Quick responses within 12 hours to all queries

  • Dedicated student advisors for personalized guidance


3. Service Satisfaction

Initial Assessment Period 🎓

We want you to be confident in your learning journey, which is why we offer:

  • Two complimentary trial classes

  • Curriculum level evaluation to match your skills

  • Teacher compatibility checks to ensure a good fit

  • Learning style assessments for better results

Service Adjustments 🔄

We understand every student has unique needs, so we accommodate:

  • Flexible schedule changes

  • Teacher reassignment upon request

  • Customized curriculum pacing

  • Adaptive teaching methods based on student preferences


4. Payment Protection

Flexible Solutions 💳

  • Monthly payment plans for convenience

  • Discounts for siblings and family enrollments

  • Special benefits for long-term commitments

  • Transparent and straightforward billing

Service Credits 🎁

Credits will be provided in cases such as:

  • Technical issues on our platform

  • Instructor unavailability

  • Scheduled platform maintenance

  • Official holidays and breaks


5. Cancellation & Account Management

We make managing your account easy with support for:

  • Class cancellations or rescheduling

  • Temporary account pauses

  • Account transfers if needed

  • Access to learning history and records


6. Resolution Process

Issue Resolution 🛠️

  • Submit your concern through our support portal

  • Receive acknowledgment within 24 hours

  • Get a complete resolution plan within 48 hours

  • Follow-up checks to ensure your satisfaction

Continuous Improvements 🚀

  • Regular student feedback collection

  • Ongoing teacher training programs

  • Platform enhancements for better learning experiences


7. Contact Options

We are always here to help you:

📧 Email: info@alhamdquranacademy.com
📞 Phone: +92 322 2828730
💬 Live Chat: Available 24/7


Our Promise 🌟

Your success is our ultimate goal. At https://alhamdquranacademy.com/, we are dedicated to delivering excellence in Islamic education, ensuring your learning experience is smooth, secure, and satisfying.

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